Returns and withdrawal

Last updated: November 2026

Do you want to return a painting you bought online? Below you can read what your rights are, what we ask of you, and what it costs.

14-day cooling-off period

If you buy from us through the website as a private individual (consumer), you can cancel the purchase within 14 days after receiving the work, without giving a reason. The period starts on the day you receive the painting.

How to notify us

Within those 14 days, tell us clearly that you wish to cancel the purchase, preferably by email to info@galleryvandewege.com. You may use the model form below, but you do not have to. We will confirm your notice by email.

Returning the work

• Send the painting to Gallery Van de Wege, Kerkstraat 33, 3882 BM Putten within 14 days after you notified us of the withdrawal.
• The work must come back undamaged and well packed, preferably in the original packaging. Pack it at least as sturdily as it arrived.
• Send it insured and with a tracking number, and keep the proof of postage. The work travels at your risk.
• Feel free to ask us for packing and shipping advice beforehand.

Cost of returning

The cost of returning the work is at your expense. For returns from outside the European Union, any customs formalities and costs are also at your expense.

Refund

We refund the purchase price, including the shipping costs of the standard delivery to you. Extra costs for a more expensive shipping method you chose yourself are not refunded. The refund follows as soon as possible and no later than 14 days after you notified us of the withdrawal, using the same payment method you used. We may wait with the refund until we have received the work or you can show that you have sent it back.

Damage and loss of value

We would like to receive the painting in the same condition in which you received it. If the work is damaged or has lost value because it was handled in a way other than needed to inspect and assess it, or because it was packed insufficiently, we will deduct the loss of value from the refund. In the case of serious damage this can be the full amount. We will tell you in advance what we have found, with photos.

Exceptions

The right of withdrawal does not apply to business buyers or to works made to order to your specifications.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Gallery Van de Wege, Kerkstraat 33, 3882 BM Putten, info@galleryvandewege.com. I/we hereby give notice that I/we withdraw from my/our contract of sale of the following work: [title and inventory number of the work]. Ordered on / received on: [date]. Name: [name]. Address: [address]. Date: [date].

Questions?

Email us at info@galleryvandewege.com. We are happy to think along with you.